Welcome to the Katie Bop Family!
Our goal at Katie Bop is for you to love every item you order, but we know that returns/exchanges happen. We hope this policy makes it a smooth process! Read our return policy before placing an order. We are not at fault if you do not read our return policy.
HOW DO I START A RETURN?
No return authorization is required to start a return.
Please ship your return back to us within 30 days of the delivery date of your package to: PO Box 1665 Athens, GA 30603.
WHAT IS YOUR RETURN POLICY?
We gladly accept returns/exchanges within 30 calendar days from the date you receive your order. Online purchases are eligible for ONLINE STORE CREDIT. Credit is valid for 1 year. All returns are subject to processing and handling fees.
WHAT QUALIFIES FOR A RETURN?
Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused and with all the original tags attached and not marked SALE.
Shoes scuff so easily on any hard surface. Please try on shoes only on carpet to keep them from scuffing. Shoe boxes are such an important part of the product presentation and must be returned without damage, along with the shoes.
Swimwear should always be tried on with underwear for sanitary reasons and please do not remove any protective stickers.
Tops and dresses can get makeup on them very easily when trying on clothing. Please take extra care of makeup or deodorant rubbing off on the clothing.
MY ITEM ARRIVED DAMAGED. WHAT DO I DO?
If you receive an item that is damaged, please notify our customer service department within 3 days. You can email them at firstname.lastname@example.org. You must include photos of the damage before we will accept a return.
We do our best to accurately depict the correct colors of our clothing but colors may vary due to photography lenses and lighting. These situations do not qualify as defects but you most certainly can still return them.
MY ITEM IS MARKED FINAL SALE. CAN I STILL RETURN IT?
Items marked with SALE cannot be returned, refunded, or exchanged. Sale items are limited to heavily marked-down items from past seasons, as well as items that cannot be returned for sanitary reasons. Gift cards are also final sale items.
For any questions, please contact email@example.com.
If any returns do not meet the requirements listed above, our customer service team will contact you via email or phone.
ARE YOUR RETURN LABELS FREE?
The customer is responsible for return shipping costs and keeping up with the tracking information. Use USPS, UPS, and FedEx. We are not responsible for lost packages.
WHAT PACKAGING SHOULD I SEND THE RETURN IN?
You are free to return your items in the original packaging or any packaging that will safely return the items back to us. Please do not staple any bags as it can damage the items.
WHAT IS YOUR RETURN PROCESSING TIME?
Once you receive an email indicating your return has reached us, please allow us up to 14 business days for us process your return. Once we receive your return, we will send you a notification with a discount code with your order total, deducting processing and handling fees. We appreciate your patience while we work to increase staffing and processing time. We are always working to increase the customer experience and we hope to speed up this process shortly.
Thank you SO much for shopping with us! Our small business would be nothing without you!